Customer Service Representative - MANOS JUNTAS - Oklahoma City, OK | JobsinOK.com

Customer Service Representative

MANOS JUNTAS | Oklahoma City, OK

The Employer has temporarily removed this posting

The responsibilities of the Customer Service Representative is to answer emails and accept phone calls from external customers, sales staff and vendors. Apart from responding to these inquiries our Customer Service Representative provides information to the customer that will help them in making decisions to resolve any concerns. Our ultimate expectation is to hire and retain individuals that enjoy a challenging, fast paced environment with room to grow within the organization.

Responsibilities:

Respond to customer inquiries and requests via telephone, and email in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
work will sales representatives to process orders
Keep customer accounts current by updating databases during calls

Qualifications:

High school diploma or general education degree (GED) required
3-5 years of customer service experience
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Microsoft Office
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
computer skills in various software and web-based applications


Posted On: 2019-05-12 07:01:35
Closing Date: Open Until Filled
Telecommute: No
Categories: Admin - Clerical, Customer Service, Finance
Job Type: Regular
Job Status: Full Time
Travel: No Traveling
Career Level: Entry Level (<2 years experience)
Minimum Degree: High School or Equivalent
Pay Type: Hourly Wage
Wage: $35 - $50
Similar Jobs: Within 25 miles of 73106, Admin - Clerical, Customer Service, Finance


Additional Contact Info

Des Moines, Iowa 50321